Azúcar y Canela ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Information you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Billing address
- Delivery or pickup information
- Payment details
- Order history
- Messages or inquiries submitted through forms or email
1.2 Payment Information
Payments may be processed through secure third-party payment providers. We do not store complete credit card or payment information on our servers unless explicitly stated.
Payment processors may collect information necessary to complete transactions securely.
1.3 Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral URLs
- Website interaction data
This information helps us improve website functionality and user experience.
1.4 Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze traffic and usage trends
- Support marketing and advertising efforts
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Communicate about orders or inquiries
- Provide customer support
- Personalize your experience
- Improve our products and services
- Send updates, promotions, or newsletters (if you opt in)
- Detect fraud or unauthorized activity
- Comply with legal obligations
3. Marketing Communications
If you subscribe to our mailing list or promotions, we may send marketing emails or text messages regarding:
- New products
- Seasonal offerings
- Events
- Promotions
- Bakery updates
You may unsubscribe at any time by:
- Clicking the "unsubscribe" link in emails
- Replying STOP to text messages (if applicable)
- Contacting us directly
4. Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties only when necessary to operate our business, including:
- Payment processors
- Website hosting providers
- Delivery partners
- Marketing and email service providers
- Analytics providers
- Legal or regulatory authorities when required by law
These third parties are permitted to use your information only as necessary to provide services on our behalf.
5. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, we may securely delete or anonymize it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Children's Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we learn that information from a child has been collected, we will take reasonable steps to delete it.
8. Third-Party Services & Links
Our website may include links to third-party websites or services, including social media platforms and online ordering providers.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those services separately.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, including:
- Access to the information we hold about you
- Correction of inaccurate information
- Deletion of personal information
- Restriction or objection to certain processing
- Withdrawal of consent where applicable
To exercise these rights, please contact us using the information below.
10. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and related laws, including the right to:
- Know what personal information is collected
- Request deletion of personal information
- Request disclosure of how information is used
- Not be discriminated against for exercising privacy rights
We do not sell personal information.
11. International Users
If you access our website from outside the United States, your information may be transferred to and processed in the United States where privacy laws may differ from those in your jurisdiction.
By using our website, you consent to such transfer and processing.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
