Terms of Use

Azúcar y Canela is a bakery specializing in cakes, pastries, desserts, and custom baked goods. We operate both online and through our physical bakery location.

These Terms apply to all visitors, customers, and users of our website.

By accessing or using our website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• You will use the website only for lawful purposes.
• You agree to comply with all applicable local, state, and federal laws.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

We strive to provide accurate descriptions, pricing, and images of our baked goods and services. However:

• Product appearance may vary due to handmade preparation and seasonal decoration.
• Colors shown online may differ slightly from the final product.
• Availability is subject to change without notice.
• We reserve the right to limit quantities or discontinue products at any time.

Custom cakes and specialty orders may require additional consultation and approval.

4.1 Placing Orders

Orders may be placed through our website, by phone, in person, or through approved third-party platforms. When placing an order, you agree to provide accurate and complete information, including:

• Full name
• Contact information
• Pickup or delivery details
• Allergy or dietary information (if applicable)

We are not responsible for delays or issues caused by inaccurate information.

4.2 Order Confirmation

An order is not considered accepted until you receive confirmation from Azúcar y Canela.

We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability
• Pricing errors
• Suspected fraud
• Inability to fulfill custom requests

If payment has already been processed, we will issue an appropriate refund.

4.3 Custom Orders

Custom cakes and desserts may require:

• Advance notice
• Design approval
• Deposits or full prepayment

Customers are responsible for reviewing all order details before final confirmation.

Minor artistic variations may occur due to the handcrafted nature of our products.

• All prices are listed in U.S. dollars unless otherwise stated.
• We accept approved payment methods displayed during checkout.
• Prices, taxes, delivery fees, and service charges are subject to change without notice.
• Failure to process payment may result in cancellation of your order.

6.1 Pickup Orders

Customers are responsible for picking up orders during designated pickup times.

Orders not collected within a reasonable timeframe may be discarded without refund due to food safety standards.

6.2 Delivery Orders

Delivery availability depends on location and scheduling capacity.

We are not liable for delays caused by:

• Weather
• Traffic
• Incorrect addresses
• Third-party delivery services
• Circumstances beyond our control

Risk of damage transfers to the customer upon delivery completion.

Our kitchen handles common allergens including, but not limited to:

• Milk
• Eggs
• Wheat
• Soy
• Peanuts
• Tree nuts

While we take precautions, we cannot guarantee that any product is completely allergen-free due to shared equipment and preparation areas.

Customers with severe allergies should contact us before placing an order.

Consumption of our products is at your own risk.

8.1 Standard Orders

Cancellation requests must be submitted before production begins.

Approved cancellations may be eligible for partial or full refunds depending on timing.

8.2 Custom Orders

Custom and specialty orders are generally non-refundable once preparation has started.

Deposits for custom orders may be non-refundable.

8.3 Quality Concerns

If you are dissatisfied with your order, please contact us within 24 hours of pickup or delivery with:

• Your order number
• Description of the issue
• Photos when applicable

We may offer a replacement, store credit, or refund at our discretion.

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to systems or accounts
• Distribute harmful software or malicious code
• Copy, reproduce, or exploit website content without permission
• Interfere with website functionality or security

We reserve the right to suspend or terminate access for violations of these Terms.

All website content, including but not limited to:

• Logos
• Branding
• Photography
• Product names
• Text
• Graphics
• Recipes
• Designs

is the property of Azúcar y Canela or its licensors and is protected by intellectual property laws.

No content may be copied, modified, distributed, or used commercially without prior written consent.

If you submit reviews, photos, comments, or social media tags involving Azúcar y Canela, you grant us a non-exclusive, royalty-free license to repost, display, and use that content for marketing and promotional purposes.

You confirm that:

• You own or have rights to the content submitted
• Your content does not violate laws or third-party rights

We reserve the right to remove inappropriate content.

Promotions, discounts, giveaways, and gift cards may be subject to additional terms and expiration dates.

We reserve the right to modify or discontinue promotions at any time.

Gift cards are non-refundable and may not be redeemed for cash unless required by law.

Our website may contain links to third-party platforms, including delivery services, payment processors, or social media sites.

We are not responsible for:

• Third-party content
• Policies
• Service interruptions
• Transactions conducted outside our website

Use of third-party services is at your own risk.

Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied.

We do not guarantee that:

• The website will always be available or error-free
• Product descriptions are always complete or current
• Services will be uninterrupted or secure

To the fullest extent permitted by law, Azúcar y Canela disclaims all warranties, including merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, Azúcar y Canela shall not be liable for:

• Indirect or consequential damages
• Lost profits
• Emotional distress
• Data loss
• Delays or interruptions
• Food allergy reactions where warnings were provided

Our total liability shall not exceed the amount paid for the applicable order.

You agree to defend, indemnify, and hold harmless Azúcar y Canela and its owners, employees, and affiliates from claims, damages, liabilities, and expenses arising from:

• Your misuse of the website
• Your violation of these Terms
• Your violation of any law or third-party rights

Your use of our website may also be governed by our Privacy Policy, which explains how we collect, use, and protect your information.

These Terms shall be governed by and interpreted under the laws of the State in which Azúcar y Canela operates, without regard to conflict of law principles.

Any disputes shall be resolved in the appropriate courts within that jurisdiction.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

If you have questions about these Terms of Use, please contact us:

Azúcar y Canela
legal@azucarcanela.com