Frequently Asked Questions
What is your cancellation policy?
Cancellations made less than one week before the pick-up date are non-refundable. However, the deposit may be applied to a future order.
Do you accommodate allergies?
While we maintain the highest standards of cleanliness, we are not an allergen-free kitchen. Cross-contamination is possible. Clients with severe allergies should consider this before placing an order.
Can you replicate a photo of a cake I bring in?
Photos provided to us are for reference only. While we do our best to match colors and designs, please note that colors may appear differently in photos compared to real life.
How can I place an order?
Orders can be placed in-store, over the phone, or by email through our online request form. Orders are not confirmed until the deposit has been paid.
How can I make my deposit?
Deposits can be made in-store, over the phone, or online via a secure invoice sent directly to your email.
When is my remaining balance due?
The remaining balance is due upon pick-up.
Can I make changes to my order after placing it?
Changes must be made at least one week in advance and may incur a surcharge.